CUSTOMER CARE & OFFICE SKILLS

Introduction

When you work in the college reception and office skills area you will be the first point of contact for telephone enquiries and greeting visitors. You will learn to answer the phone, use the computer, produce essential documents for the college such as letters and posters. You will liaise with staff to provide support such as creating stationery orders, placing the order, checking and delivering the order, distributing post and parcel deliveries.

Learning, Knowledge and Skills

You will gain valuable skills in working in an office as well as confidence in dealing with customers at reception, on the telephone or via email. You will provide administrative support to staff and contribute to the daily operation of the college. 

Progression and the future

With the skills and confidence, you have gained you could gain paid or voluntary work in the office of a local business.